Mobile Terms

Program Description

The FlockFam SMS program (the "Program") allows subscribers to receive text messages from FlockFam, including order and shipping updates, abandoned cart reminders, product drops, restock alerts, promotions, and other marketing and transactional messages. The Program is operated by FlockFam via our SMS platform (Klaviyo).

Consent to Receive Messages

By opting in — whether through a checkbox at checkout, a keyword sent to our short code, a web form on our site, or another opt-in channel — you expressly consent to receive recurring automated marketing and transactional text messages from FlockFam at the mobile number you provided, including messages sent using an automatic telephone dialing system.

Consent is not a condition of any purchase. You represent that you are the account holder or have permission from the account holder to opt in the mobile number provided.

Message Frequency

Message frequency varies based on your interactions with FlockFam. You may receive periodic marketing messages as well as transactional messages tied to your account or order activity.

Message and Data Rates

Message and data rates may apply. FlockFam is not responsible for any fees your mobile carrier charges for sending or receiving text messages. Check your mobile plan for details.

Opt-Out Instructions

You can cancel the Program at any time by texting STOP to any message you receive from us. After you send STOP, we will send you a confirmation message and you will not receive additional messages from the Program unless you opt back in. If you want to rejoin, sign up again the way you did the first time and we will resume sending you messages.

Help

For help with the Program, text HELP to any message you receive from us, or email info@flockfam.com.

Supported Carriers

The Program is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Privacy

We respect your privacy. We do not sell or share your mobile number or SMS consent information with third parties or affiliates for their marketing purposes. Phone numbers are shared only with service providers (such as our SMS platform and Shopify) strictly to deliver the Program. For full details, see our Privacy Policy.

Changes to These Terms

We may update these Mobile Terms of Service from time to time. Changes are effective when posted to this page. Your continued participation in the Program after changes are posted constitutes your acceptance of the updated terms.

Contact

Questions about the Program? Contact us at info@flockfam.com.