Privacy Policy

Information We Collect

When you visit our site or make a purchase, we collect certain information about your device, your interaction with the site, and information necessary to process your orders. We may also collect additional information if you contact us for customer support.

This includes your name, email address, shipping address, payment information, and browsing behavior on our site.

How We Use Your Information

• To fulfill and manage orders, payments, and shipping
• To communicate with you about promotions, products, and updates
• To improve and optimize our site and your shopping experience
• To screen for potential risk and fraud
• To comply with legal obligations

Sharing Your Information

We share your personal information with third parties only to help us operate our business — for example, payment processors, shipping providers, and analytics services. We do not sell your personal information to third parties.

Cookies

We use cookies to remember your preferences, understand how you use our site, and improve your experience. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this privacy policy. We may also retain and use this information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at info@flockfam.com.

SMS / Text Messaging

If you opt in to receive text messages from FlockFam, we collect your mobile phone number, consent timestamp, and opt-in source. We use this information to send order and shipping updates, cart reminders, and marketing messages about drops, restocks, and promotions.

By providing your phone number and opting in, you expressly consent to receive recurring automated marketing and transactional text messages from FlockFam at the number provided. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or email info@flockfam.com. Carriers are not liable for delayed or undelivered messages.

Abandoned cart messages. If you add items to your cart and provide your phone number (at checkout or through a prior opt-in) but don't complete your purchase, we may send you a limited number of text messages reminding you to finish checking out. These messages are subject to the same STOP/HELP opt-out above.

Location information. We do not use GPS or precise device location for SMS marketing. We may use approximate location derived from your shipping address, IP address, or area code to tailor content (for example, regional shipping notices or event announcements). We do not sell or share location data with third parties for their own marketing purposes.

We do not sell or share mobile numbers, SMS consent information, or location data with third parties or affiliates for their marketing purposes. Phone numbers are shared only with service providers (such as our SMS platform, Klaviyo, and Shopify) strictly to deliver the messages and services you've opted in to receive.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

Contact Us

For questions about this privacy policy or our practices, contact us at info@flockfam.com.